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GLOBAL CRAFTSMANSHIP GUARANTEE

Structural Integrity Assurance for Luxury Footwear

1. Core Coverage Framework

Coverage TierDurationScopeClaim Process
Structural Integrity24 monthsSole separation, shank failure, eyelet tearingFree repair/replacement
Material Defects12 monthsLeather delamination, fabric fraying, hardware tarnishingComponent replacement
Workmanship FlawsLifetimeStitching unraveling, adhesive leakage, misaligned componentsFull pair replacement

2. Eco-Luxury Material Addendums

Specialized Protections:

























Exclusions:

  • Natural material variations (e.g., leather grain, reptile skin patterns)

  • Damage from improper storage (e.g., direct sunlight, humidity >65%)

  • Modifications by unauthorized cobblers

3. Global Claim Protocol

Step 1: Submit timestamped photos + blockchain batch ID (via branded portal)
Step 2: Receive prepaid DHL label within 48h
Step 3: Factory assessment by QC director (5 business days)
Step 4: Choose:

✦ Expedited replacement (new pair shipped in 7 days)
✦ Artisan repair (with certification of restoration)
✦ Production credit (120% value for next order)

4. Commercial Partner Advantages

For Brands/Wholesalers:

  • Cross-Docking Warranty Fulfillment:
    Defective units replaced from regional hubs (EU: Poland | US: New Jersey)

  • B2B Deductible Model:
    Only 15% cost share after first $5,000 annual claim coverage

  • Consignment Stock Buffer:
    3% of order volume held for urgent replacements


    5.Competitive Differentiation

Industry StandardE1SHOES  Policy
6-12 month coverage24-month core + lifetime workmanship
Return-to-China shippingRegional hubs (7-day replacement)
Prorated credit120% production credit option
Batch tracing requiredBlockchain-automated verification



Why Luxury Partners Value This

  1. Risk Mitigation

    • 3% consignment stock protects against lost sales

  2. Brand Equity Protection

    • "Artisan repair with certification" preserves luxury mystique

  3. Logistics Optimization

    • EU/US replacement hubs avoid 45-day China returns

  4. Sustainability Alignment

    • Repair-first approach reduces carbon footprint 68% vs. replacements

Premium Exceptions

Extended Protection Program (EPP):

  • Coverage: Accidental damage (scratches, stains, weather damage)

  • Cost: 2.8% of wholesale value

  • Activation: At production order placement

*Example: $120 MSRP loafers → $3.36/pair EPP fee*